Services Flow

1. Introduction

At Services-Flow, we value and respect your privacy. This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information when you use our web application, Services-Flow, accessible through your PC browser.

This policy applies to all users of Services-Flow, including Administrators, Managers, Technicians, and Clients. By accessing or using our application, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our application.

2. Who We Are and How to Contact Us

Services-Flow is developed and operated by Francys LLC. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: main@services-flow.com
• Website: www.francysllc.com

3. Information We Collect

We collect various types of information to provide, maintain, and improve our services to you. This includes:

3.1. Information You Provide Directly

• Account Information: When you register and log in via Google Sign-In, we collect your Google Account ID, full name, email address, and profile picture. This information is essential for creating your user profile and managing your access within Services-Flow.
• Contact Information: Your phone number (if provided and consented to) for SMS notifications related to task assignments.
• Property and Task Details: Information about properties you manage or are associated with, tasks created, assigned, or completed, descriptions of incidents, schedules, and any related notes or attachments.
• Communications: Any communications you send to us, such as support inquiries, feedback, or other correspondence.

3.2. Information Collected Automatically

• Usage Data: Information about how you interact with our application, including features accessed, pages viewed, time spent on the app, and actions taken (e.g., creating a task, assigning an incident, updating status).
• Technical Data: Your IP address, device type, operating system, browser type and version, language preferences, referring URLs, and timestamps of your access.
• Cookies and Similar Technologies: We may use cookies and similar tracking technologies to track activity on our service and hold certain information. This helps us to improve and analyze our service. You can control cookie preferences through your browser settings.

3.3. Information from Google APIs

• Google Calendar Data: With your explicit consent via Google OAuth, Services-Flow accesses your Google Calendar to create, read, update, and delete events specifically related to the tasks scheduled within our application. This includes event titles (task names), descriptions, start and end times, and attendees (if applicable to task assignments). We only access events explicitly created or managed by Services-Flow within your Google Calendar. We do not access or collect any other calendar events or personal information from your Google Calendar beyond what is necessary for task synchronization.
• Google User Info: As part of Google Sign-In, we access your basic profile information (name, email, profile picture) as described in section 3.1.

4. How We Use Your Information

We use the collected information for various purposes, primarily to provide and improve our services:

• To Provide and Maintain Services: To operate, manage, and deliver the core functionalities of Services-Flow, including task management, property administration, and user role assignment.
• For Authentication and Account Management: To allow you to log in securely via Google Sign-In and manage your user account within the application.
• For Task Synchronization with Google Calendar: To create, update, and manage task-related events in your Google Calendar, ensuring seamless scheduling and reminders for assigned tasks.
• For SMS Notifications: To send you transactional and informational SMS messages related to task assignments, status updates, and critical application communications (e.g., "Task Assigned to You," "Task Completed"). This requires your explicit consent.
• To Improve and Personalize User Experience: To understand how users interact with the application, troubleshoot issues, and enhance features and performance.
• For Communication: To respond to your inquiries, provide technical support, and send you important updates or announcements about the application.
• For Security and Fraud Prevention: To protect the integrity and security of our application, prevent fraudulent activities, and enforce our Terms and Conditions.
• For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

5. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With Your Explicit Consent: We will share your information if you give us your clear and specific consent to do so.
• With Service Providers: We may share your information with trusted third-party service providers who perform functions on our behalf and are bound by confidentiality obligations. These may include:
  • Google (for Google Sign-In and Google Calendar API): As described in Section 4, we share data with Google solely for authentication and calendar synchronization purposes you have authorized.
  • Twilio (for SMS Notifications): We share your phone number with Twilio, our SMS service provider, to facilitate sending transactional SMS messages related to task updates. Twilio is contractually bound to process this data securely and only for the purposes we define.
  • Hosting providers, analytics providers, and customer support platforms.
• Within Services-Flow (Internal Sharing): Depending on your role, relevant task and property information (e.g., task assignments, status updates, property addresses for technicians) will be visible to other users within the same organization or associated with the same tasks (e.g., Managers, Technicians, Clients).
• For Legal Reasons: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• To Protect Our Rights: To protect the rights, property, or safety of Services-Flow, our users, or the public, or to enforce our Terms and Conditions.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our application of any such change in ownership or control of your personal information.

6. Information Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Using industry-standard encryption protocols (e.g., SSL/TLS) for data in transit.
• Access Controls: Restricting access to personal data to authorized employees and contractors who need the information to perform their job functions.
• Data Minimization: Collecting only the personal data that is strictly necessary for the purposes outlined in this policy.
• Regular Security Audits: Conducting periodic reviews and updates of our security practices.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to retain your personal information, we will securely delete or anonymize it in accordance with applicable laws and our data retention policies.

8. Your Privacy Rights

You have certain rights regarding your personal information, subject to applicable laws. These may include:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to Erasure (Right to Be Forgotten): You have the right to request the deletion of your personal information under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Object: You have the right to object to our processing of your personal information under certain conditions.
• Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

To exercise any of these rights, please contact us using the details provided in Section 2. We may need to verify your identity before fulfilling your request.

9. Links to Third-Party Websites

Our application may contain links to websites or services operated by third parties that are not under our control. This Privacy Policy does not apply to such third-party websites or services. We recommend reviewing the privacy policies of any third-party sites you visit. We are not responsible for the content, privacy policies, or practices of third-party websites or services.

10. Compliance with Data Protection Laws

We are committed to complying with applicable data protection laws and regulations, including those related to the processing of personal data for users in the United States and potentially other jurisdictions. Our data handling practices are designed to protect your privacy and ensure transparency.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this document. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Acceptance of This Privacy Policy

By using Services-Flow, you signify your acceptance of this Privacy Policy. Your continued use of the application following the posting of changes to this policy will be deemed your acceptance of those changes.